<span style="font-family: 微软雅黑; font-size: 10.5pt; line-height: 150%; text-align: left; text-indent: 21pt; ">“家里的空调坏了修，修了坏，从不制冷到噪音大再到开关不好使……足足折腾了我大半个月。现在，我一打开空调就害怕，可别再出什么毛病。” 沈阳的消费者贾女士说。</span> <div class="Section0"> <p class="p0" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; text-align:left; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">两年前，为了让备战中考的儿子“少遭点罪”，贾女士购买了一台1.5匹的名牌空调，今年夏天入伏的前一天，空调突然不制冷了。为了省维修费用，贾女士在上网上找到的一家品牌指定的维修店的电话。很快，有人来修好了，但是却要了50元的上门费，可是没过几天，空调又出了新了毛病。“我一算，花的钱都够我再买一台小1匹的了。那个所谓的空调品牌指定维修店估计就是个‘山寨货’。”贾女士后悔莫及。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; text-align:left; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">事实上，类似贾女士的遭遇绝非偶然。家电维修是近年来消费的投诉重点。不少消费者的体会是，由于维修人员技术水平参差不齐，维修费用不透明，有时候找人维修，还不如买一台新的家电。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; text-align:left; line-height:150%; "><span style="mso-spacerun:'yes'; font-weight:bold; font-size:10.5000pt; font-family:'微软雅黑'; ">维修法规出台  严防“山寨“服务</span><span style="mso-spacerun:'yes'; font-weight:bold; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; text-align:left; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">长期以来，在家电维修领域，经常存在随意开口要价、使用二手材料、收取高额上门费等问题。日前，商务部出台《家电维修服务业管理办法》，彻底治理这些乱象。《办法》规定，从8月1号起，凡出现违规的维修点，最高可处以3万元罚款。凡是虚报、夸大、伪造维修服务项目或内容；隐瞒、掩饰因为维修服务而导致用户产品损毁的事实；虚报故障部件，故意替换性能正常的部件；《管理办法》还规定家电维修从业人员应佩戴应具备的资质证明或向消费者出示。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; text-align:left; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">所以，如何避免“山寨”品牌指定维修店？现在，消费者完全有权利要求对方首先提供维修服务相关的资质。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "> </span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">笔者获悉，新规出台后，上门费、维修费、材料费等相关服务项目将有望明码标价，让消费者不花冤枉钱。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:26.2500pt; margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-weight:bold; font-size:10.5000pt; font-family:'微软雅黑'; ">海尔“七星服务”  享受星级维修待遇</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:15.7500pt; margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">  </span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">海尔专卖店</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">一直</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">将服务质量作为生存之本</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">，早在今年3月，以海尔七星服务为蓝本的家电行业首个“七星服务”标准就已发布，得到了国家权威部门的认可</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">，海尔专卖店创新成就“七星服务”，为消费者带来</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">更便捷的</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">享受。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent:15.7500pt; margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "> 据了解，在七星服务的模式下，海尔</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">不定期举办</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">家庭用电安全免费检测活动</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">海尔</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">服务工程师上门，</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">一方面对家中的所有电器进行安全检查，另一方面检查</span><a href="http://search.china.alibaba.com/offer/%E7%94%B5%E7%BA%BF.html"><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">电线</span></a><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">、</span><a href="http://b-144019.hotnews.alibaba.com.cn/"><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">电路</span></a><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">、</span><a href="http://list.china.alibaba.com/buyer/offerlist/528.html"><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">插座</span></a><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">等用电设备的连接配置，排除用电隐患。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">整个</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">测电过程基本上能在半小时内完成，让消费者</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">快速的</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">体验到</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">七</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">星</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">服务</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">的舒适待遇。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="text-indent: 21pt; margin-bottom: 0pt; margin-top: 0pt; text-align: left; line-height: 150%; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-position: initial initial; background-repeat: initial initial; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">“</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">海尔的客服电话貌似是24小时服务的，有一次家里的空调坏了，我上午打了海尔的维修电话，人家师傅下午就到了，好的没话说。“</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">80后</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">的用户</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">小王表示。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p15" style="text-indent:21.0000pt; margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">七星服务还包括测甲醛、家电深度保养、空调移机、预埋线打孔、一站式购齐、送装一体化等服务项目。让用户享受专业服务的同时，省去不得要领的维修，排除安全隐患。</span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">    </span><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> <p class="p0" style="margin-bottom:0pt; margin-top:0pt; line-height:150%; "><span style="mso-spacerun:'yes'; font-size:10.5000pt; font-family:'微软雅黑'; ">    及时应对、快速满足，根据用户需求的变化，提供超越用户期望的服务，海尔专卖店的服务创新，不但拉近了其与消费者的距离，也为家电行业的服务升级提供了范本。业内专家表示，近期，消费者对家电维修的需求比以往任何时候都要大，他们更加注重自己的感受和体验，也乐于将好的感受分享给他人，海尔专卖店七星服务致力于为消费者创造了全流程的便捷、舒适家电维修体验，伴随着消费者的良好口碑必将为其累积起更高的满意度。</span><span style="mso-spacerun:'yes'; font-size:14.0000pt; font-family:'微软雅黑'; "><o:p></o:p></span></p> </div>